Privacy Policy

Help Call Personal Emergency Response Services and Help Call Communication Systems are divisions of Help Call Inc.  We are committed to the privacy and confidentiality of our customers and employees.  Your personal information will be safeguarded and never sold. Our goal is to enhance your product and service experience with us. By submitting personal information to us, you are consenting to its use and disclosure for the purposes of allowing Help Call Inc. to provide you with information about it’s products and services and information will only be shared between you, Help Call Inc. and any other authorized party you provide us with.

Our Privacy Policy encompasses:
– Obtaining the customer’s consent to the collection, use, or disclosure of personal information except where permitted by law.
– Obtaining only the required information for the purpose identified, collected by fair and lawful means.
– Personal information is accurately maintained to ensure correctness and fulfil the purpose for which it is to be used.
– We limit use, retention and disclosure of personal information for the sole purpose for which is obtained, except with the consent of the individual or as required by law.  We retain personal information only as long as it is necessary for the fulfilment of those purposes.
– We stringently protect personal information by the use of security safeguards to ensure safeguarding of all information.
– Upon request we will grant access to personal information provided by our Customers and retained by us for the purpose in which it is to be used.  Information can be updated or amended if required.

We may collect, use, and disclose personal information from our customers for the purposes of providing appropriate services including monitoring, communication and security products and services, maintenance on your system; billing, renewal, upgrade offers for your services and systems; or notices about emergency response and our customer services policy. We may also collect, use, or disclose personal information for all other lawful purposes that may be reasonably required. Customers may revoke their consent of collection, use, and disclosure of personal information by contacting our Privacy Officer in writing. Please note that removing your consent will prevent you from receiving Help Call Inc. services, special offers, newsletters, and announcements. Access to personal information is given to employees who we believe need use of that information to provide products or services to you or in order to do their jobs in helping protect you, your family or staff, and your property, business or facility every day. Any information we obtain from you is voluntarily provided to us from you and processed and stored in secure and confidential databases with stringent access control. We maintain security standards and ensure that your personal information is protected against unauthorized access, disclosure, inappropriate alteration, or misuse. Our safety and security measures are appropriate to the sensitivity of the information.

For questions or concerns about the collection, use and disclosure of your personal information, please contact us at privacy@helpcall.ca or call
1-866-839-0334.

The Use of Your Information Online

There are various forms on our Web site in which we ask users to voluntarily provide us with information. This information helps us to provide better service to both our current and potential customers. Help Call Inc. uses incoming and outgoing Web site traffic data (log files) to help evaluate and adjust our Web site and servers. We also use it to gather broad demographic information about our users in general–such as how many users are coming to our site and what pages do they look at most often.

You have our assurance that we are committed to safeguarding your privacy online. We only use your personal information to help us service your account, to improve our services to you, to provide you with information or products you have requested, and to inform you about additional products or services that may be of interest to you. We do not sell or provide your personal information to third parties, and we protect your information by placing it in a secure data centre. This Web site does not collect personally identifying information about you except when you specifically and knowingly provide it.

With the recipients’ permission, we periodically send out e-mail newsletters, promotional messages, and announcements about Help Call Inc.. The newsletters primarily focus on providing safety, communication and security information and advice for our customers and other interested citizens. Recipients can remove themselves from our e-mailing list at any time.

This site may contain links to other Web sites. Help Call Inc. is not responsible for the privacy practices or the content of such Web sites and encourages you to review their privacy policies before providing them with any information.

Confidentiality

Information that is collected will never be shared with any other organization unless the user has provided us with explicit permission to do so or unless we are legally bound to identify an individual to a government authority under current information laws and regulations.

Information on Spam

Unsolicited “junk” e-mail is often referred to as “spam”. Nearly all of us at one time or another will find these unsolicited messages in our e-mail boxes. Unfortunately, there is no current solution to prevent the delivery of spam through various Internet Service Providers. Help Call Inc. does not and never will engage in such unethical activities.